Help Centre

Support

Frequently asked questions and how to reach our concierge team.

We’re here to help. Quick contact options below, plus answers to the questions we get most often.

Frequently Asked

Common questions

How do I book an appointment?+

Book online 24/7 at barbeautymedical.janeapp.com or call us at 416-923-1200 during business hours. Same-day appointments are often available.

Do you offer consultations?+

Yes, every consultation is complimentary. We never charge to talk through your goals, assess your skin, and recommend a plan. No commitment required.

What’s your cancellation policy?+

We ask for 24 hours notice for cancellations or reschedules. Late cancellations and no-shows may incur a fee. We understand life happens, just let us know as early as you can.

Do you offer financing?+

We accept all major credit cards (Visa, Mastercard, Amex). For larger treatment packages such as thread lifts or BodyTite, ask us about installment options at your consultation.

Do you accept insurance?+

We do not bill insurance directly, but we provide detailed receipts that can be submitted to your extended health plan for reimbursement. For Medical Botox treatments (TMJ, hyperhidrosis, chronic migraines), receipts include the DIN (Drug Identification Number) and diagnosis code your insurance provider will typically request. Confirm coverage details with your insurance company before your appointment.

Are your products and injectables authentic?+

Absolutely. All injectables are sourced directly from licensed Canadian suppliers (Allergan, Galderma, Merz). Skincare is sourced from authorized retailers (SkinCeuticals, NOON Aesthetics, Procell). We are happy to show product packaging at your appointment.

What should I do before and after my treatment?+

Specific pre and post-care instructions vary by treatment, but in general: avoid blood thinners and alcohol for 24-48 hours before injectables, and avoid sun, heat, and intense exercise for 24-48 hours after. Your provider will give you a detailed care sheet at your appointment.

Where are you located and do you have parking?+

We are at 46 Fort York Blvd, Toronto, ON M5V 3Z3. Underground parking is available in the building. We are also a short walk from Union Station via the PATH and on the 509/510 streetcar lines.

Do you offer gift cards?+

Yes! Gift cards are available in any denomination, perfect for a thoughtful gift. Email info@barbeauty.ca or call us to purchase one.

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